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Brache, A., Rummler, G., Improving Performance: How to Manage the White Space on the Organization Chart, Josey-Bass Publishers, San Francisco, 1991

Dean, P., Performance Engineering at Work, International Board of Standards for Training, Performance & Instruction, Batavia, IL 1994

Esque T. J., & Patterson, P. A. ed. Getting Results - Case Studies in Performance Improvement;HRD Press, 1998

Gilbert, T. F., "Guiding Worthy Performance," Improving Human Performance Quarterly, 1978, 7/3, 273-302

Gilbert, T. F., Human Competence: Engineering Worthy Performance, Second Edition McGraw-Hill, New York, 1996 (first published in 1978)

Gilbert, T. F., "A Question of Performance, Part I: The PROBE Model," Training & Development Journal, September, 1982, pp. 21-30

Gilbert, T. F., "A Question of Performance, Part II: Applying the Probe Model," Training & Development Journal, October, 1982, pp. 85-89

Gilbert, T. F., "Performance Engineering: Making Human Productivity a Science," Journal of Performance & Instruction, January, 1989

Harless, J. H., An Ounce of Analysis is Worth a Pound of Objectives, Newman, GA 1975

Introduction to Performance Technology
, International Society for Performance Improvement (formerly National Society for Performance & Instruction), 1986

James, R. I., "Building an Effective Performance Feedback System," Journal of Performance & Instruction, October, 1983, pp. 20-21

James, R. I., "It's a Matter of Organizational Climate," Journal of Performance & Instruction, April, 1985, pp. 37-39

James, R. I., "Stay on the Right Track - Develop a Study Plan," Journal of Performance & Instruction, October, 1985 pp. 20-21

James, R. I., "Working Smarter Through Knowledge Circles," Journal of Performance & Instruction, June/July 1986, pp. 7-11

James R. I., "Performance Engineering/Organization Mapping: A Case Study," Journal of Performance & Instruction, September, 1987, pp. 1-4

James, R. I., Panza, C. M., "Building a Sales Management System," 1989 NSPI Conference Proceedings, National Society for Performance & Instruction, 1989

James, R. I., Smith, K., "Performance Measurement: Ten Cues for Quality Improvement," Journal of Performance & Instruction, January, 1989, pp. 22-24

James, R. I., The No-Nonsense Guide to Common Sense Management, James & Associates, 1990

James, R. I., The No-Nonsense Pocket Guide to Common Sense Management, James & Associates, 1991

James, R. I., Panza, C. M., "Achieving Business and Team Building Objectives Through a Single Program," Journal of Performance & Instruction, September 1991

James, R. I., "The Dreaded Performance Audit: Did It Scare You Away?" Performance Improvement, July/August, 1998 pp. 44-47

James, R. I., "The Value of Identifying Accomplishment - A Case Study" Performance Improvement, July/August, 1998 pp. 38-39

James, R. I., Building Performance Feedback Systems, James & Associates, 2008 (in press)

Kaufman, R., Rojas, A., Mayer, H., Needs Assessment: A User's Guide, Educational Technology Publications, 1993

Kaufman, R., Thiagarajan, MacGillis eds., The Guidebook for Performance Improvement - Working With Individuals and Organizations, 1997 Pfeiffer, an imprint of Jossey-Bass Inc.

Mager, R. F., Pipe, P.,Analyzing Performance Problems. Or "You Really Oughta Wanna," Belmont, CA: Fearon, 1970

Mager, R. F., Pipe P., CRI: Criterion Referenced Instruction, Carefree, AZ: Mager Associates, 2nd edition, 1983

Panza, C. M., "Picture This . . . Your Function, Your Company," Journal of Performance & Instruction, January, 1989, pp. 10-17

Panza, C. M., "Picture This, the Sequel," Journal of Performance & Instruction, October, 1990

Panza, C. M., Picture This . . . Your Function, Your Company, CMP Associates, Convent Station, NJ, 1989

Panza, C. M., Cook, J. R., "ROI What Should Training Take Credit For?" Training Magazine, January, 1987, pp. 59-68

Panza, C. M., "The Use of a Full Scope Simulator Within the Learning System for a Czeckoslovakian Nuclear Power Plant," Selected Proceedings of the 31st NSPI Conference, NSPI Publications, April, 1993

Panza, C.M., "Beyond TQM and BPR," Selected Proceedings of the 34th ISPI Conference, ISPI Publications, April, 1996

Panza, C. M., "Careful What You Ask For," Performance Improvement, July/August, 1998 pp. 27-35
Pipe, P., Decision Table Algorithms, Sunnyvale, CA, Peter Pipe Associates, 1985

Pipe, P., "Decision Tables: The Poor Person's Answer to Expert Systems," Journal of Performance & Instruction, March, 1986

Sleezer, C. M., ed., Improving Human Resource Development Through Measurement, American Society for Training and Development Theory-to-Practice Monograph, ASTD and the University of Minnesota Training & Development Research Center, 1989

Stolovitch, H. D., Keeps, E. J., eds., Handbook of Human Performance Technology: A Comprehensive Guide for Analyzing and Solving Performance Problems in Organizations, Josey-Bass, San Francisco, 1992

Swinney, J., "Who's Gonna Turn the Crank? Or Implementing Training or Performance Improvement Projects," Journal of Performance & Instruction, January, 1989, pp. 33-37



CMP Associates

http://www.orgmap.com

Carol M. Panza (CMP Associates) is a Principle Associate working with James & Associates. Carol is considered by many as the co-developer of the Organization Mapping concept and has consulted on projects in the United States and throughout the world. This website describes her company and the basic concepts that she utilizes as a basis for improving organizational, process and/or job performance.



International Society for Performance Improvement (ISPI)

http://www.ispi.org/

ISPI is the premier organization for professionals working in the field of Human Performance Technology. This website contains information about member services, local and regional chapter activities, upcoming conferences/events and all kinds of other good "stuff" (a useful technical term).


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