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ORGANIZATION MAP EXAMPLE

Written Description

Fred's Friendly Life Insurance Company prides itself on providing quality service to its customer base. This high level of service begins immediately upon first contact with the customer. Applications are submitted by private manufacturing companies on behalf of their employees. Once the application is approved however, all future dealings are with the (prospective) policy holder.

Applications for life insurance are received in the Policy Applications Division. Their primary objective is to sort, review and approve an application for one of the three types of policies offered. If an application is not approved, then a letter is sent to the company explaining the reason(s) for rejection.

Approved applications are forwarded to the Policy Issuance Division. This division calculates policy rates, 'key enters' policy information into the data base, prints the policy and sends it directly to the customer (bypassing the mail unit).

 

Graphic Description



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